We hope you are able to find the information that you are looking for below, but if you have any additional questions (or just want to say hello), please contact us at customercare@marissa-webb.com (Mon-Fri 10am-6pm EST)
Where is my order?
We do our best to ensure the timely delivery of all orders. Due to the ongoing pandemic, for the safety of our warehouse team, staff has been temporarily reduced. We ask that you kindly allow additional time for your order to be processed & shipped.
Once your order has shipped, you will receive an email confirmation with your tracking number, and may track your shipment at any time. Please note all orders are processed on standard business days. If your order was placed Monday-Friday before 1:00 pm EST, your order will most likely ship the same day. If your order was placed after 1:00 pm EST, your order may be shipped the same day, but if not, will be shipped on the following business day. During times of high volume, sales, or holidays, you may expect delays. If you have any questions about your order status or did not receive a tracking number, please contact us (customercare@marissa-webb.com).
What is the status of my order?
Once you have placed an order, you will receive an order confirmation email. Once your order has shipped, you will receive a shipping confirmation email with tracking information, and can check on its status at any time. If you have any questions about your order status or did not receive a tracking number, please contact us (customercare@marissa-webb.com).
How do I change or cancel an order?
If for any reason you would like to change your order, please contact us as soon as possible (customercare@marissa-webb.com). We will make every effort to accommodate your request, but because we do our best to fulfill orders as quickly as possible, we are not able to guarantee cancellations or changes.
How do I know that my order has been shipped?
You will receive a shipping confirmation email once your order has shipped. This email will contain the tracking information as well as a link to track your package online. If you have any questions about your order status or did not receive a tracking number, please contact us (customercare@marissa-webb.com).
What are my payment options?
For domestic orders, we accept Visa, Mastercard, American Express, and Discover.
Do you charge sales tax
We currently do not charge sales tax on items delivered within the U.S. with the exception of the state of New York. Orders delivered within New York state are subject to New York state and respective county sales tax.
When will my credit card be charged?
Your credit card will not be charged until your order has shipped. We do authorize your credit card upon checkout, and will send you an order confirmation email once your payment has been successfully authorized.
Is my personal and credit card information safe on your website?
Absolutely. We have taken steps to ensure that all information received from our online visitors is secure - all transactions are encrypted and completed on a secure server, so there is no possibility of unauthorized access or use.
What domestic shipping options do you offer?
Do you ship internationally?
Which countries do you ship to?
Currently, we only offer shipping within the continental US.
Do you ship to domestic or international PO boxes or APO/FPO addresses?
We do not ship to domestic or International PO boxes or APO/FPO addresses.
COVID UPDATES
For the safety of our warehouse team, staff has been temporarily reduced. We ask that you kindly allow additional time for your return to be processed upon receipt at our warehouse and note that a $10 return fee will be deducted from your refund. Please be assured that refunds for returns will be processed as soon as possible.
What is your return policy?
We want you to love your items, but we understand that some things are not meant to be. If you are not satisfied with your purchase, we will gladly accept your return within 14 days of receiving your order. To make your return as easy as possible, please contact customercare@marissa-webb.com. Please allow up to 10 business days from delivery at our warehouse for your refund to be processed, and kindly note that a $10 return fee will be deducted from your refund. Upgraded shipping costs are non-refundable.
Items received damaged or dirty will be handled on a case-by-case basis. Marissa Webb reserves the right to refuse a return or charge a cleaning or repair fee on any items received back in unsatisfactory condition.
Note: Items marked "Final Sale" and "Online Sample Sale" are not eligible for return or exchange. For further assistance, kindly email customercare@marissa-webb.com
Please use these quick and easy steps to return your domestic order:
- Repackage the Item: Ensure that merchandise is unused, unworn, and in unaltered condition with all original tags attached. Repackage the items in original packaging with the original packing slip enclosed.
- Prepare for Shipment: Tape the package closed and place the label on the outside of the box. Please ensure that all other labels are removed from the outside of the package.
- Ship: Once your package is ready to go, you may drop it off at any UPS location.
How will I receive my refund?
We will issue your refund as soon as possible, but we kindly ask that you allow approximately 10 business days from delivery at our warehouse for us to process the transaction. Your refund, less a $10 return fee, will be processed in the original form of payment. We will send you an email as soon as your refund has been issued. Although you won’t automatically receive an email once your return has been delivered, please do not hesitate to contact us about the status of your return (customercare@marissa-webb.com). International refunds will be issued through International Checkout.
Can I exchange an item?
If you are interested in exchanging an order, we would recommend returning the original item and placing a new order for the desired item. If you have any questions about exchanges, please do not hesitate to contact us (customercare@marissa-webb.com).
Can I return a sale item?
All items marked as “Final Sale" or "Online Sample Sale" are final and cannot be returned.
Where do I ship my return?
Please contact us at customercare@marissa-webb.com to initiate all returns. Kindly note that the use of alternate courier labels will result in processing delays.
Accessibility
What is your accessibility policy?
Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing the marissa-webb.com website, please don’t hesitate to contact us at customercare@marissa-webb.com for assistance.