Frequently Asked Questions

Below are the answers to our most frequently asked questions. We hope you are able to find the information that you are looking for. If we have not answered your question(s), please contact Customer Care at 212.387.8602 or customercare@marissa-webb.com.

Order Info

Where is my order?

If your order was placed Monday-Friday before 1:00 pm EST, your order will most likely ship the same day. If your order was placed after 1:00 pm EST, your order may be shipped the same day, but if not, will be shipped on the following business day. You will receive an email confirmation once your order has shipped.

What is the status of my order?

Once you have placed an order, you will receive an order confirmation email. Once your order has shipped, you will receive a shipping confirmation email with tracking information, and can check on its status at any time.

How do I change or cancel an order?

If for any reason you would like to change your order, please call MARISSA WEBB Customer Care at 212.387.8602 or email us at customercare@marissa-webb.com as soon as possible. We will make every effort to accommodate your request, however, please keep in mind that our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

How do I know that my order has been shipped?

You will receive a shipping confirmation email once your order has shipped. This email will contain the tracking information as well as a link to track your package online.

Payment Info

What are my payment options?

For domestic orders, we accept Visa, Mastercard, American Express, and Discover.

Do you charge sales tax

MARISSA WEBB currently does not charge sales tax for items being delivered to any U.S. state with the exception of New York. Orders being delivered within New York state are subject to New York state and respective county sales tax.

When will my credit card be charged?

Your credit card will not be charged until your order has shipped. Please note that we do authorize your credit card for the full amount of your order upon checkout. Once your order is successfully authorized, we will send you an order confirmation email.

Is my personal and credit card information safe on your website?

Yes. We have taken steps to ensure that all information received from our online visitors is secure from unauthorized access and use. All transactions are encrypted and completed on a secure server.

Shipping Info

What domestic shipping options do you offer?

We offer complimentary FedEx Ground shipping for all domestic MARISSA WEBB online orders over $300. For orders below $300, we offer Ground shipping for a flat rate of $10. We also offer Standard Overnight shipping for a flat rate of $30, anywhere within the continental US. Orders with both billing and shipping addresses within the continental US are eligible for these shipping options.

Do you ship internationally?

Yes, MARISSA WEBB has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Bag and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com. Please note that international orders are final sale.

Which countries do you ship to?

International shipping is currently available WORLDWIDE from MARISSA WEBB. Our third party vendor, International Checkout, will ship to all destinations around the world, including APO / FPO addresses.

Do you ship to domestic or international PO boxes or APO/FPO addresses?

We do not ship to domestic PO boxes or APO/FPO addresses, but we do ship to international PO boxes and APO/FPO addresses using International Checkout.

When will I receive my international order?

If your order was placed Monday-Friday before 1:00 pm EST your order will most likely ship to our third party party vendor, International Checkout, the same day. If your order was placed after 1:00 pm EST, your order may be shipped the same day, but if not, will be shipped on the following business day. Please allow 5 business days for your order to reach International Checkout's facilities. Once your order has been received and processed by International Checkout, you will receive an email confirmation that your order has shipped. Please contact support@internationalcheckout.com for estimated transit times. Please note that these transit times are in addition to the 5 business day transit time from our warehouse to International Checkout's facilities. Please note that international orders are final sale.

Who should I contact with questions about my international order?

All inquiries regarding your international order should be directed to International Checkout at: support@internationalcheckout.com. In addition, please visit the International Checkout Customer Service page here for more information and phone numbers in your area.

Return Policy

What is your return policy?

Returns for domestic online purchases are easy. We are happy to accept domestic returns within 30 days of placing your order. Please use the pre-addressed FedEx return label included with your order, and note that a $15 restocking fee will be deducted from your refund. We kindly ask that the provided FedEx return label be utilized for returns, as alternate courier labels will result in processing delays. Please note that international orders are not returnable.

How do I return an item?

If you would like to return an item, please repackage the item with all original packaging, and use the pre-addressed FedEx return label included with your order. Merchandise must be returned with all original tickets and tags attached, in its original packaging, unused, unworn, and in an unaltered condition. A copy of your original packing list must be enclosed. 

Before shipping your return, please ensure that all extra labels have been removed from the outside of the package. Please note that returns must be received within 30 days of the original order date and will not be accepted outside of this window. International orders are final sale and not eligible for return.

MARISSA WEBB reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, MARISSA WEBB will send the product(s) back to the customer at the customer’s expense.

How will I receive my refund?

All correctly returned products will be credited as a refund to the original purchaser’s credit card, less a $15 restocking fee. Once your package has been received at MARISSA WEBB, your refund will be processed in the original form of payment within approximately 10 business days.

You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

Can I exchange an item?

If you are interested in exchanging a domestic order, we would recommend returning the original item and placing a new order for the desired item.

Can I return a sale item?

Yes. We accept returns on all items ordered on marissa-webb.com, with the exception of international orders.

Can I return a store purchase to your online store, or vice-versa?

Our New York store does not currently accept returns of marissa-webb.com online purchases, and store returns should be returned exclusively to our New York store.

Where do I ship my return?

Please use the pre-addressed domestic FedEx return label included with your package. For any questions, please contact Customer Care by phone 212.387.8602 or by email at customercare@marissa-webb.com.

What holiday delivery and return options do you offer?

To ensure delivery by Christmas, orders shipped under FedEx Home Delivery must be placed by December 18, 2016. If placing an order after December 18, 2016, we would recommend selecting FedEx Standard Overnight to ensure delivery before Christmas. Orders placed before 10AM on December 23, 2016 will arrive by Christmas with FedEx Standard Overnight shipping.

For orders placed between November 22, 2016 and December 24, 2016, MARISSA WEBB will accept return requests up until January 15, 2017.